Terms of Business

Gray Education Ltd trading as ComputerXplorers Durham, Company Registration Number 12794538 (The Company) undertakes to provide educational activities (Class or Workshop) to young people (Your Child) or direct to a school, a camp provider, a pre-school or similar (Establishment/Organisation) either after school, during school time or during school holiday periods.

The purpose of these Terms of Business is to explain to you what your rights and obligations are and what rights and obligations The Company has. The terms of this agreement are governed by English law and any dispute shall be resolved within the jurisdiction of the courts of England and Wales.

1. Fees and Payments for Classes paid for by Parents/Carers

  • The Company’s fees for providing a Class are as advertised on any promotional material relating to the specific class at the specific location.
  • For after school/extracurricular courses/online classes, payment will be required, in full before the start of any Class and before any place is reserved or allocated for Your Child on a Class.
  • In the event that The Company is unable to deliver a Class in full as described you will be notified immediately and given an immediate refund of all fees paid for the undelivered Class.
  • In the event that The Company is unable to deliver a Class in part you will be notified immediately and given details of any alternative Class. You will have the option to receive an immediate refund for the part of The Class not attended by Your Child if they are unable to attend the alternative Class.
  • If an After School Class is cancelled due to school closure or cancelled by the school, the class will be rescheduled where possible. This may include the use of lunchtime sessions or alternative days.
  • For a course to run there must be a minimum number of participants. Should the minimum number not be achieved you will be notified and a full refund given within 5 working days of notifcation, if money has already been accepted.
  • No refunds will be made in the event that Your Child is unable to attend all or part of any Class that runs as advertised, unless otherwise agreed.
  • Payment must be paid by the online payment portal. Payment by bank transfer or cash can only be accepted if prior arrangement with The Company is made.

2. Fees and Payments for Classes paid for by an Establishment/Organisation

  • The Company’s fees for providing a Class, PPA or Workshop are as agreed in writing with the individual client Establishment/Organisation.
  • For Workshops and other 'in-school' activities & classes purchased individually a deposit of 10% of the total is payable when making the booking. See below for terms governing cancellation of the booking. You will be billed for all completed workshops, class & activities at the end of the calendar month.
  • For Workshops and other 'in-school' Classes purchased as a contract an invoice will be raised at the end of each calendar month until completion of the date specified in your contract.
  • Invoice payment terms are 30 days.
  • Any variation to these terms is only valid if confirmed in writing by The Company. Any variation takes precedence over the terms stated here.
  • Payment must be made by bank transfer in line with the details on the invoice.
  • In the event that The Company is unable to deliver a Class or Workshop in full you will be notified immediately and given an immediate refund of any fees paid for the undelivered Workshop within 5 working business days.
  • In the event that The Company is unable to deliver a Class or Workshop in part you will be notified immediately and given details of any alternative arrangements.

3. Your Obligations

  • Provide The Company with contact details of any person(s) who should be contacted by it in the event of an emergency - this applies to Parents/Carers of children in After School/ Extracurricular/ Holiday classes as well as representatives of Establishments/Organisations.
  • Parents/Carers of children in After School/ Extracurricular/ Holiday classes must provide The Company with the arrangements for the collection of Your Child from a Class.
  • Parents/Carers of children in After School/ Extracurricular/ Holiday classes should ensure that Your Child is at the required location on the required date and at the required time for a Class.

4. Notice of Your Right to Cancel - for Classes paid for by Parents/Carers

  • If Your Child is withdrawn from a class more than 7 days before the scheduled start date of the first session a full refund will be provided.
  • If Your Child is withdrawn from a class more than 24 hours before the scheduled start date of the first session a 50% refund will be provided.
  • If Your Child is withdrawn from a class less than 24 hours before the scheduled start date, no refund is given.
  • Notice of cancellation can be done via email, post, telephone or through the online booking system. Notice of cancellation is accepted by email. Where notice of cancellation is posted, it is recommended that it is sent by Signed For Delivery, however cancellation will be deemed to be served as soon as it is posted or sent to The Company.
  • The Company will acknowledge receipt of notice of cancellation in within 7 days.

5. Notice of Your Right to Cancel - Establishment/Organisation

  • If you cancel a Class, Workshop or Activity more than 21 days* in advance of the scheduled start date, 50% of the deposit will be refunded.
  • If you cancel a Class, Workshop or Activity between 7 and 21 days* in advance of the scheduled start date, 20% of the deposit will be refunded.
  • The full deposit will be retained in the event of cancellation less than 7 days* in advance.
  • For cancellations less than 2 working days in advance the full fee for the agreed Classes, Workshops or Activites scheduled to be delivered in the first calendar month will be payable.
  • For early terminations to a contract, you must give at least 28 days notice of cancellation.
  • Notice of cancellation must be confirmed in writing. Notice of cancellation is accepted by email. Where notice of cancellation is posted, it is recommended that it is sent by Signed For Delivery, however cancellation will be deemed to be served as soon as it is posted or sent to The Company.
  • The Company will acknowledge receipt of notice of cancellation in writing within 7 days.

*For Classes or Workshops held during the school term, the number of days notice applies to days within term time.

6. Complaints

  • If you are not happy with any aspect of service provided by The Company, you should contact our Company representative, Stephen Gray, via the contact details on this website.
  • This complaints procedure does not prevent you from seeking other means of redress.


The Company has Personal Accident Insurance of a maximum of £20,000 to cover claims in the event of an accident to an adult or child arising in Great Britain, Northern Ireland, the Isle of Man or the Channel Islands as a result of actions by the Company.

The Company has Public Liability Insurance of £5 million to cover claims and losses or damages in Great Britain, Northern Ireland, the Isle of Man or the Channel Islands arising from action by it.